We measure the quality, value, security and AI posture of what your MSP delivers, then hand your leadership a report they can table at a board meeting — audit-grade evidence within days, with a qualified principal behind every finding.
Measured againstACSC Essential Eight · ISO 27001 · NIST CSF 2.0 · your insurer's current control set
Most organisations have never had this measured independently. A focused Quick-Scan, or a fuller Baseline Audit, surfaces the gaps in service delivery, commercial discipline, roadmap and security — each one paired with a plain-English remediation path and a named owner.
Retainer clients receive an Adeo Pulse issue at the start of every month — a governance briefing scoring service delivery, commercial discipline, roadmap, security, and AI adoption, with a pre-written email to your MSP account manager you can forward without further edit. See a sample issue →
Every Adeo engagement is mapped against the ACSC Essential Eight and your insurer's current control expectations. The same evidence defends you to an insurer, a parent company, a regulator or your own board — without paying for three separate assessments.
Adeo sells no products, resells no licences, takes no vendor commissions.
Our only revenue is the fee paid by the client who hires us — and that, in the end, is what makes the work worth reading.
Trust-account handling, matter confidentiality, professional obligation. Renewal scrutiny from LAWCOVER-equivalent carriers — and an emerging AI section on every renewal.
APES 110 alignment, client-data custody, and the quiet pressure of being visible to your own clients' audit committees — including the AI those clients have started adopting.
Privacy Act obligations under the 2024 reforms, My Health Record interactions, AHPRA's AI principles for practitioners, and the appearance of readiness on a practice-accreditation visit.
You don't have to be in one of these three to need an independent read. If your IT is outsourced and no one neutral has ever checked it, Adeo does the same work for you — whatever your business does.
A fast, fixed-fee read on one domain.
A focused assessment of a single area: Microsoft 365 security, backup and recovery readiness, cyber-insurance readiness, MSP value and performance, or AI adoption and posture. The fastest way to get an independent view before committing to a broader engagement. The AI Adoption & Posture Quick-Scan (Tier II) inventories your AI tools and shadow-AI, reads your data-handling and prompt-governance posture against the relevant professional body, and is the entry point to AI Enablement. You choose the domain; it is delivered within days, for a fixed fee agreed up front, and comes back as a written assessment we walk through together.
The flagship engagement.
A thorough, independent assessment across service delivery, commercial discipline, roadmap and governance, security and compliance, and AI adoption — measured against the Essential Eight, your insurer's current control expectations, the relevant professional-body AI guidance, and best-practice baselines. Concludes with a written audit document for leadership, and a closing readout to talk it through. A focused, multi-week engagement at a fixed fee, scoped to your organisation and agreed up front.
Ongoing senior advisory, on retainer.
Sustained governance for organisations that want an independent technical voice without a full-time IT lead. Four tiers (Lite, Foundation, Standard, Strategic) sized by headcount and engagement depth, with monthly advisory time, the Adeo Pulse scorecard included, and reviews scaled to your tier. It is priced by tier and held on a short initial term, then continues month to month.
The monthly governance document.
A monthly governance briefing, on the leadership desk by the first business day of every month. Scored across service delivery, commercial discipline, roadmap, security, and AI adoption — cross-walked to ACSC Essential Eight, ISO 27001, NIST CSF and your renewing insurer's control set. A pre-written email to your MSP account manager travels with every issue. Available by subscription — standalone, or included with a retainer. See a sample issue →
Specified and independently verified.
A scoped advisory engagement, priced per engagement. Adeo writes the specification — what to deploy, how to govern it, and how your people are supervised against your professional-body obligations — and then independently verifies what gets built. The capability is configured by your own team, your MSP, or a nominated partner — or, where you'd rather we set it up, lightly by Adeo itself (off-the-shelf only, no bespoke code): Microsoft 365 Copilot, Gemini for Workspace, Cursor, Claude for Work, or ChatGPT Enterprise, and at the deeper tier an off-the-shelf workflow automation on top of your existing SaaS. Where Adeo sets something up, we record it plainly, so a later audit of that capability is disclosed and you keep the right to an independent third-party check.
The scorecard on the right is page one. Behind it sits the rest — a complete monthly account of what your MSP delivered, on the leadership desk by the first business day, editorially signed off before it leaves Adeo. Your monthly job becomes hit forward.
Inside every issue
Thirty minutes, no cost, no sales script. We scope the question you are trying to answer and whether we are the right firm to help.
A short proposal in plain English, covering scope, fee, dates and the form of the deliverable. Fifty-per-cent deposit on fixed-fee work; retainers paid in advance.
Evidence is collected from your own systems, through authenticated API reads where platforms support them and through documents you supply for contracts, invoices and ticket data. Interviews are scheduled around your team, with a weekly check-in. Your MSP is treated as a collaborator rather than a gatekeeper.
Executive readout with the document you can forward to your board. Roadmap with owners and dates. An optional retainer if ongoing oversight is the right next step.
Adeo's work spans five domains, each reviewed against an established benchmark. For security that means formal frameworks; for AI adoption, the practitioner's professional-body guidance; for the rest, the client's contracted commitments and current Australian SME practice. Findings travel cleanly to your insurer, your parent company or your board.
Findings are cited to the relevant benchmark in every Adeo report, so the evidence can be re-used by an insurer, a parent company, or a board.
An Australian small or mid-sized business is satisfied with its managed service provider; bills are paid, the help desk is responsive. Then something arrives — a cyber-insurance renewal, an invoice that does not quite add up, a board question about IT spend, a phishing incident — and a question appears that nobody is quite positioned to answer. How is our IT actually performing?
The MSP cannot answer that question without conflict of interest. The firms that do this kind of independent work are either too large to care about a forty-person organisation, or too entangled with vendor reselling to be genuinely neutral. Adeo exists to fill the gap in between.
Adeo's only work is audit, advice and oversight. Nothing else, by deliberate design.
No. Adeo's primary work is audit, advice and oversight — we don't run helpdesks or production systems on an ongoing basis. In most engagements your MSP stays exactly where it is. We make the relationship more accountable rather than adversarial, by giving both sides an independent scorecard to work from.
Good. That is the position from which independent oversight is most useful. Day-to-day satisfaction is not the same as being defensible at a board or insurer review — they are measured differently. This engagement is designed to surface where your MSP is delivering what it was contracted to do and where the gap sits in what the contract does not cover. Adeo is engaged to surface that gap.
We do not resell software or hardware, so no vendor pays us a commission. We do not run operational IT on an ongoing basis, so there is no service we could be selling you more of. The independence boundary is written into every engagement letter we issue. On an AI Enablement engagement we may also lightly set up an off-the-shelf tool if you ask; where we do, a later audit of it is disclosed and you can bring in a third party, and the audit work itself stays independent.
Scope and depth. A Quick-Scan looks at one domain: Microsoft 365 security, backup readiness, cyber-insurance readiness, MSP value and performance, or AI adoption and posture — and is delivered within days. The right domain is wherever your renewal, your invoice or your board question is most acute. A Baseline Audit is the full assessment across all five domains — service delivery, commercial discipline, roadmap and governance, security and compliance, and AI adoption and posture — a focused multi-week engagement concluding with a 12-month roadmap. If you are unsure which is the right shape, a Quick-Scan is the natural first step: a smaller commitment that tells you whether a full audit is warranted, and its findings roll forward if it is.
Yes. Our practice serves Australian businesses nationally. Adelaide is the home base; most in-person work happens within South Australia, and the rest of Australia is served by authenticated remote engagements, with identical delivery standards either way.
Yes. Three specimen engagements (a Quick-Scan, a Baseline Audit, and a Technology Advisory Retainer month) are published on the site as composite profiles. Additional sample deliverables, including a Pulse monthly scorecard, a Baseline Audit executive summary and a Quick-Scan brief, are available on request. Ask during the initial conversation.
Within bounds, if you'd like us to. Under a bounded AI Enablement engagement Adeo writes the specification (governance, prompt and citation policy, rollout plan, supervision SOP) and independently verifies the result. The build can be done by your own team, your MSP, or a nominated partner — or, where you'd rather we set it up, lightly by Adeo: off-the-shelf configuration only, no bespoke code, and we don't run it afterwards. Where we set something up, we say so plainly, so a later audit of it carries an honest disclosure and you can bring in an independent third party. The audit work itself always stays strictly independent.
Start with a thirty-minute conversation: no cost, no obligation, no sales script — a straight read on whether Adeo can help, and an honest answer if it cannot. Email contact@adeo.au with a line on your sector and the question you are trying to answer; a reply follows within one business day.
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