We measure the quality, value, security and AI posture of what your MSP delivers, then hand your leadership a report they can table at a board meeting. Audit-grade evidence in days rather than weeks, with a qualified person standing behind every finding. Adeo does not resell software, run helpdesks, or take vendor commissions; the only revenue we earn is the fee paid by the client who hires us.
Measured againstACSC Essential Eight · ISO 27001 · NIST CSF 2.0 · your insurer's current control set
Most organisations have never had this measured independently. A focused Quick-Scan, or a fuller Baseline Audit, surfaces the gaps in service delivery, commercial discipline, roadmap and security — each one paired with a plain-English remediation path and a named owner.
Retainer clients receive an Adeo Pulse issue at the start of every month — a governance briefing scoring service delivery, commercial discipline, roadmap, security, and AI adoption, with a pre-written email to your MSP account manager you can forward without further edit. See a sample issue →
Every Adeo engagement is mapped against the ACSC Essential Eight and your insurer's current control expectations. The same evidence defends you to an insurer, a parent company, a regulator or your own board — without paying for three separate assessments.
Adeo sells no products, resells no licences, takes no vendor commissions.
Our only revenue is the fee paid by the client who hires us — and that, in the end, is what makes the work worth reading.
Trust-account handling, matter confidentiality, professional obligation. Renewal scrutiny from LAWCOVER-equivalent carriers — and an emerging AI section on every renewal.
APES 110 alignment, client-data custody, and the quiet pressure of being visible to your own clients' audit committees — including the AI those clients have started adopting.
Privacy Act obligations under the 2024 reforms, My Health Record interactions, AHPRA's AI principles for practitioners, and the appearance of readiness on a practice-accreditation visit.
You don't have to be in one of these three to need an independent read. If your IT is outsourced and no one neutral has ever checked it, Adeo does the same work for you — whatever your business does.
A fast, fixed-fee read on one domain.
A focused assessment of a single area: Microsoft 365 security, backup and recovery readiness, cyber-insurance readiness, MSP value and performance, or AI adoption and posture. The fastest way to get an independent view before committing to a broader engagement. The AI Adoption & Posture Quick-Scan (Tier II) inventories your AI tools and shadow-AI, reads your data-handling and prompt-governance posture against the relevant professional body, and is the entry point to AI Enablement. You choose the domain; it is delivered in days, not weeks, for a fixed fee agreed up front, and comes back as a written assessment we walk through together.
The flagship engagement.
A thorough, independent assessment across service delivery, commercial discipline, roadmap and governance, security and compliance, and AI adoption — measured against the Essential Eight, your insurer's current control expectations, the relevant professional-body AI guidance, and best-practice baselines. Concludes with a written audit document for leadership, and a closing readout to talk it through. A focused, multi-week engagement at a fixed fee, scoped to your organisation and agreed up front.
Ongoing senior advisory, on retainer.
Sustained governance for organisations that want an independent technical voice without a full-time IT lead. Four tiers (Lite, Foundation, Standard, Strategic) sized by headcount and engagement depth, with monthly advisory time, the Adeo Pulse scorecard included, and reviews scaled to your tier. It is priced by tier and held on a short initial term, then continues month to month.
The monthly governance document.
A monthly governance briefing, on the leadership desk by the first business day of every month. Scored across service delivery, commercial discipline, roadmap, security, and AI adoption — cross-walked to ACSC Essential Eight, ISO 27001, NIST CSF and your renewing insurer's control set. A pre-written email to your MSP account manager travels with every issue. Available by subscription — standalone, or included with a retainer. See a sample issue →
When you need it built, not just measured.
A scoped, time-boxed delivery engagement, priced per engagement — Adeo configures an off-the-shelf AI capability for you and hands the configured capability back to your operational ownership at engagement close, with a written enablement note. Microsoft 365 Copilot, Gemini for Workspace, Cursor, Claude for Work, or ChatGPT Enterprise at Tier I; the same plus an off-the-shelf workflow automation on top of your existing SaaS at Tier II. Every engagement carries a one-paragraph independence-disclosure clause; any later Adeo audit of the same capability notes Adeo's prior involvement.
The scorecard on the right is page one. Behind it sits the rest — a complete monthly account of what your MSP delivered, on the leadership desk by the first business day, editorially signed off before it leaves Adeo. Your monthly job becomes hit forward.
Inside every issue
Thirty minutes, no cost, no sales script. We scope the question you are trying to answer and whether we are the right firm to help.
A short proposal in plain English, covering scope, fee, dates and the form of the deliverable. Fifty-per-cent deposit on fixed-fee work; retainers paid in advance.
Evidence is collected from your own systems, through authenticated API reads where platforms support them and through documents you supply for contracts, invoices and ticket data. Interviews are scheduled around your team, with a weekly check-in. Your MSP is treated as a collaborator rather than a gatekeeper.
Executive readout with the document you can forward to your board. Roadmap with owners and dates. An optional retainer if ongoing oversight is the right next step.
Adeo's work spans five domains, each reviewed against an established benchmark. For security that means formal frameworks; for AI adoption, the practitioner's professional-body guidance; for the rest, the client's contracted commitments and current Australian SME practice. Findings travel cleanly to your insurer, your parent company or your board.
Findings are cited to the relevant benchmark in every Adeo report, so the evidence can be re-used by an insurer, a parent company, or a board.
An Australian small or mid-sized business is satisfied with its managed service provider; bills are paid, the help desk is responsive. Then something arrives — a cyber-insurance renewal, an invoice that does not quite add up, a board question about IT spend, a phishing incident — and a question appears that nobody is quite positioned to answer. How is our IT actually performing?
The MSP cannot answer that question without conflict of interest. The firms that do this kind of independent work are either too large to care about a forty-person organisation, or too entangled with vendor reselling to be genuinely neutral. Adeo exists to fill the gap in between.
Adeo's only work is audit, advice and oversight. Nothing else, by deliberate design.
No. Adeo's primary work is audit, advice and oversight — we don't run helpdesks or production systems on an ongoing basis. In most engagements your MSP stays exactly where it is. We make the relationship more accountable rather than adversarial, by giving both sides an independent scorecard to work from.
Good. That is the position from which independent oversight is most useful. Day-to-day satisfaction is not the same as being defensible at a board or insurer review — they are measured differently. This engagement is designed to surface where your MSP is delivering what it was contracted to do and where the gap sits in what the contract does not cover. Adeo is engaged to surface that gap.
We do not resell software or hardware, so no vendor pays us a commission. We do not run operational IT, so there is no service we could be selling you more of. The independence boundary is written into every engagement letter we issue. Where Adeo has previously enabled a capability for you, any later audit of that area carries a written disclosure of our prior involvement — independence is held as transparent, not absolute.
Scope and depth. A Quick-Scan looks at one domain: Microsoft 365 security, backup readiness, cyber-insurance readiness, MSP value and performance, or AI adoption and posture — and is delivered in days, not weeks. The right domain is wherever your renewal, your invoice or your board question is most acute. A Baseline Audit is the full assessment across all five domains — service delivery, commercial discipline, roadmap and governance, security and compliance, and AI adoption and posture — a focused multi-week engagement concluding with a 12-month roadmap. If you are unsure which is the right shape, a Quick-Scan is the natural first step: a smaller commitment that tells you whether a full audit is warranted, and its findings roll forward if it is.
Yes. Our practice serves Australian businesses nationally. Adelaide is the home base; most in-person work happens within South Australia, and the rest of Australia is served by authenticated remote engagements, with identical delivery standards either way.
Yes. Three specimen engagements (a Quick-Scan, a Baseline Audit, and a Technology Advisory Retainer month) are published on the site as composite profiles. Additional sample deliverables, including a Pulse monthly scorecard, a Baseline Audit executive summary and a Quick-Scan brief, are available on request. Ask during the initial conversation.
Yes, under a bounded AI Enablement Engagement, priced per engagement — entered following an AI Adoption Quick-Scan or a Baseline Audit recommendation. We configure off-the-shelf platforms (Microsoft 365 Copilot, Gemini for Workspace, Cursor, Claude for Work, ChatGPT Enterprise) and, at Tier II, no/low-code workflow automation on top of your existing SaaS. We do not write bespoke code, train custom models, or take on ongoing operations. At engagement close, the capability is yours — and the engagement letter discloses that any later Adeo audit of the same capability will note our prior involvement, so the independence story stays whole.
Start with a thirty-minute conversation: no cost, no obligation, no sales script — a straight read on whether Adeo can help, and an honest answer if it cannot. Email contact@adeo.au with a line on your sector and the question you are trying to answer; a reply follows within one business day.
Start a conversation →