The answer may well be that the spend is fair and the provider is delivering — the value is that this is now evidenced rather than assumed. On an MSP Value & Performance Quick-Scan of a 40–75-staff client, the deliverable surfaces and quantifies, wherever they exist:
- 01Microsoft 365 licence position — wrong-tier assignments, dormant seats, mis-applied add-ons — itemised in dollar terms, line by line.
- 02Invoice items that don’t map to contract — recurring charges for discontinued services, or out-of-scope work that was never pre-approved in writing.
- 03Roadmap commitments made six or twelve months ago, against current state. Where there’s a gap, it is named explicitly, with dates.
- 04Resold-product margin, tested against market — Microsoft, security tools, hardware. The number, with evidence, on every resold line, so the client can judge for itself whether it is reasonable.
None of this is an attack on the provider. It is a shared, evidenced baseline the client can take into a professional review, or, where the gap turns out to be structural, into a tender.