№ 01
APP 11 and My Health Record exposure.
Patient data is regulated. The practice is the accountable party — not the MSP. Adeo documents where the gap is and what evidence closes it.
Sector · Healthcare
Fixed-fee · In writing
Patient data is regulated. The practice is accountable.
Your MSP is not the accountable party — the practice is. Adeo gives clinical leadership an independent, board-grade read on the controls, backups, and MSP governance behind the clinical systems.
Measured againstACSC Essential Eight · APP 11 · My Health Record · accreditation IT standards
Why now
Sector pressure points
Why healthcare providers come to Adeo.
№ 02
Board scrutiny has sharpened.
Treatment recording systems, patient-messaging platforms, and ad-hoc cloud apps have created shadow-IT surface area most MSPs weren't contracted to oversee.
№ 03
Insurance renewal is hardest in healthcare.
Underwriters now ask for documented evidence of backup restore testing, segregated admin rights, and external-sharing governance.
№ 04
Ownership transitions leave IT behind.
A retiring principal sells; the new owner inherits whatever arrangement was in place. The first six months after the handover are the moment to baseline what was bought — before convenience becomes precedent.
№ 05
Accreditation now has an IT lens.
Private hospital accreditation, NDIS audit, and residential aged-care quality standards all carry an IT-oversight element.
Engagements
Fixed-fee, in writing, before work begins
How Adeo works with principals.
№ 01 · Entry
Quick-Scan
Scoped to one domain · days, not weeks
№ 02 · Flagship
Baseline Audit
Scoped to the engagement
№ 03 · Ongoing
Technology Advisory
By tier · sized to headcount
Recurring · Artefact
Adeo Pulse
By subscription · monthly
Full engagement details live on the Services page. Every proposal is written in advance; there are no retainers, renewals, or recurring charges without your signature.
First engagement
What the brief typically surfaces
What the engagement is built to find.
On a first engagement with a mid-sized practice (8 – 40 clinicians, shared admin), the work is designed to surface:
- 01Practice-management admin credentials — Genie, Best Practice, Medical Director, or your equivalent — stored in a script, a shared note, or an unencrypted file readable beyond the people approved to use them.
- 02Patient-portal accounts shared between clinicians or front-desk staff — so in an investigation the audit trail names someone who never took the action.
- 03Ad-hoc cloud services — personal Dropbox, Google Drive, messaging apps with patient-identifying content — operating outside the sanctioned tenancy, often unknown to the principal.
- 04Backup running on schedule with no documented restore test on file — the precise evidence underwriters ask for at renewal, and the same evidence accreditation auditors increasingly ask for in IT-lens reviews.
The deliverable is designed to be readable by clinical leadership and forwardable to the MSP without edit.
Independence, plainly
Adeo's only source of revenue is the fee your organisation pays us.
That limits what we can earn. It is also the product. No vendor commissions. No MSP referral fees. No resale margin. In either direction.
What we will not do
- × Run helpdesks, desktop management, or production systems.
- × Resell software, hardware, or licences.
- × Take commissions from any vendor, MSP, or insurer.
- × Brief a board without the engagement sponsor in the room.
Next step
A thirty-minute conversation, at no cost.
Email contact@adeo.au. Reply within one business day.
Start the conversation →