№ 01
The obligation can’t be outsourced.
APP 11 and My Health Record obligations sit with the practice, whatever the service contract says. Adeo documents where the gap is and what evidence closes it.
Sector · Healthcare
Fixed-fee · In writing
Patient data is regulated. The practice is accountable.
Accountability for patient data stays with the practice — medical or allied health — whoever runs the systems. Adeo gives clinical leadership an independent, board-level read on the controls, backups, and MSP governance behind the clinical systems.
Measured againstACSC Essential Eight · APP 11 · My Health Record · accreditation IT standards
Why now
Why healthcare providers need independent oversight.
№ 02
Clinical systems have outgrown the contract.
Treatment recording systems, patient-messaging platforms, and ad-hoc cloud apps have created shadow-IT surface area the MSP contract was never written to oversee.
№ 03
Cyber insurers now want the paperwork.
Underwriters now ask for documented evidence of backup restore testing, segregated admin rights, and external-sharing governance.
№ 04
Ownership transitions leave IT behind.
A retiring principal sells; the new owner inherits whatever arrangement was in place. The first six months after the handover are the moment to baseline what was bought — before convenience becomes precedent.
№ 05
Accreditation now has an IT lens.
Private hospital accreditation, NDIS audit, and residential aged-care quality standards all carry an IT-oversight element.
Engagements
How Adeo works with principals.
№ 01 · Entry
Quick-Scan
One domain, a credible read within days.
№ 02 · Flagship
Baseline Audit
The full picture, scoped to the engagement.
№ 03 · Ongoing
Technology Advisory
A senior voice, every month.
Recurring · Artefact
Adeo Pulse
The month’s verdict, in writing. Onboarding now; first issues scheduled in the written proposal.
Full engagement details live on the Services page. Every proposal is written in advance; nothing renews and nothing recurs without your signature.
First engagement
What the first engagement surfaces in a practice.
On a first engagement with a mid-sized practice (8–40 clinicians, shared admin), the brief is pointed at:
- 01Practice-management admin credentials — Genie, Best Practice, Medical Director, or your equivalent — stored in a script, a shared note, or an unencrypted file readable beyond the people approved to use them.
- 02Patient-portal accounts shared between clinicians or front-desk staff — so in an investigation the audit trail names someone who never took the action.
- 03Ad-hoc cloud services — personal Dropbox, Google Drive, messaging apps with patient-identifying content — operating outside the sanctioned tenancy, often unknown to the principal.
- 04Backup running on schedule with no documented restore test on file — the precise evidence underwriters ask for at renewal, and the same evidence accreditation auditors increasingly ask for in IT-lens reviews.
The deliverable is designed to be readable by clinical leadership and forwardable to the MSP without edit.
Independence, plainly
Our only source of revenue is the fee your organisation pays us.
That limits what we can earn — and that limit is the product: no vendor commission, no referral fee, no resale margin, in either direction. The advice answers to you alone.
The lines we hold
- The systems stay with your MSP; Adeo grades them from the outside.
- We sell no software, hardware, or licences — so a finding is never a sales pitch.
- We take no commission from any vendor, MSP, or insurer.
- We brief your board only with the engagement sponsor in the room.
Next step
A thirty-minute conversation, before the next renewal or audit.
Email contact@adeo.au. We reply within one business day.
Start a Conversation →